Terms and Conditions of Sale
Introduction
Welcome to Skincaf! These Terms and Conditions of Sale (“Terms”) apply to all purchases made through our website. By placing an order, you agree to be bound by these Terms. Please read them carefully before completing your purchase.
1. General
1.1 These Terms apply to all sales of products by Skincaf (“we,” “us,” “our”) to you, the customer (“you,” “your”).
1.2 We reserve the right to modify these Terms at any time. Changes will not affect orders placed before the updated Terms were published.
2. Orders
2.1 All orders are subject to acceptance by Skincaf. We reserve the right to cancel or refuse any order for any reason, including stock limitations or inaccuracies in product descriptions or pricing.
2.2 You must ensure that all information provided at the time of purchase is accurate and complete.
3. Prices and Payment
3.1 Prices are stated in AED and are subject to change without notice. The price applicable to your order will be the price at the time the order is placed.
3.2 Payment must be made in full at the time of purchase. Accepted payment methods are listed on our website.
3.3 Taxes, duties, and other charges may apply to your order and will be detailed at checkout.
4. Shipping and Delivery
4.1 We offer shipping services as outlined on our website. Delivery times are estimates and are not guaranteed.
4.2 Risk of loss or damage to products passes to you upon delivery.
4.3 If you fail to receive your order due to incorrect details provided by you, you may incur additional charges for redelivery.
5. Returns and Refunds
5.1 Due to the nature of our skincare products, we do not accept returns under any circumstances unless the product is damaged or defective upon receipt. In such cases, please contact us within [X] days of receiving your order for a refund or replacement.
5.2 We reserve the right to request photographic evidence of any damages or defects before processing your refund or replacement.
6. Product Use and Liability
6.1 All products are for external use only. Please follow usage instructions and conduct a patch test before full application.
6.2 Skincaf is not liable for any adverse reactions resulting from improper use of products or failure to follow instructions.
7. Intellectual Property
7.1 All content on our website, including text, images, and trademarks, is the property of Skincaf or its licensors. You may not reproduce or use this content without written permission.
8. Governing Law
8.1 These Terms are governed by the laws of United Arab Emirates. Any disputes will be resolved in the courts of Dubai.
9. Contact Information
9.1 If you have questions about these Terms, please contact us at: info@skincaf.com.
Thank you for shopping with Skincaf!
10. Privacy and Data Protection
10.1 Your privacy is important to us. Please review our Privacy Policy, which outlines how we collect, use, and protect your personal data.
10.2 By making a purchase, you consent to the collection and use of your personal data as described in our Privacy Policy.
11. Force Majeure
11.1 Skincaf will not be held liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond our reasonable control, including, but not limited to, natural disasters, wars, pandemics, or government actions.
12. Severability
12.1 If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.
13. Complaints
13.1 If you are dissatisfied with any aspect of your purchase or experience with Skincaf, we encourage you to contact us directly. We take all complaints seriously and will make every effort to resolve the issue promptly.
13.2 You can submit a complaint via email at info@skincaf.com, and our team will respond within 1 business day.
13.3 Skincaf aims to address all complaints in a fair and transparent manner. We will investigate the matter and, where necessary, provide a solution or compensation in line with our policies.