At Skincaf, we strive to provide the best shopping experience for our customers. Below is the information about our shipping and returns policies.
1. Shipping Information
We offer reliable shipping options to get your Skincaf products to you in a timely manner. Please read the details below for our shipping practices:
- Shipping Methods: We currently offer standard shipping for all orders.
- Processing Time: All orders are processed within 1-2 business days from the time of purchase. Orders placed on weekends or holidays will be processed on the next business day.
- Shipping Rates: Shipping costs are calculated at checkout based on your location and the size of your order.
- Delivery Time: Delivery times vary depending on your location:
- Local delivery: 1-2 business days
- International delivery: 7-14 business days
- Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information.
2. International Shipping
Skincaf currently offers international shipping to select countries. Please ensure that your country is on the list of shipping destinations available at checkout. International shipping rates and times vary based on location.
3. Order Issues
If you encounter any issues with your order, such as missing items, damaged products, or incorrect items, please contact us immediately at info@skincaf.com. We will work quickly to resolve the issue.
4. Returns and Exchanges
At Skincaf, we want you to be completely satisfied with your purchase. However, we only accept returns under the following conditions:
- Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 1-2 days of receiving the product at info@skincaf.com. Include your order number and photos of the damage. We will arrange for a replacement or a full refund.
- Non-returnable Items: Due to the nature of our products, we do not accept returns unless the product is damaged during shipping. Please ensure that you review your order carefully before completing your purchase.
5. Return Shipping Costs
If your order is damaged or defective, we will cover the return shipping costs. For other cases, customers are responsible for return shipping costs unless otherwise specified.
6. Cancellations
If you wish to cancel your order, please contact us as soon as possible at info@skincaf.com. Once an order has been shipped, it cannot be canceled.
7. Contact Us
If you have any questions regarding our shipping or returns policies, please feel free to contact us at:
Skincaf
Email: info@skincaf.com
Website: www.skincaf.com